• Check to see if your home or business is the only one on the street without power.
• All locations have either a circuit breaker panel or a fuse box.
• All service panels have a main switch. Check to see if your main circuit breaker switch tripped. Reset to the "on" position.
• Check fuse box. Replace fuses as needed.
• Contact your local Sierra Pacific Power Emergency Repair Service, or your local electric company.

• Life threatening concerns should be directed to 911, then contact the Reno/Sparks Sierra Pacific Power Emergency Repair Service at 834-4100, or your local gas or propane company.
• If you smell a strong odor of gas or propane inside or outside your home or building, evacuate everyone from the building and general area and keep the area clear.
• Turn the valve at the gas meter or propane tank to the "off" position.
• Do not turn, on or off any electrical switches or appliances.
• Do not use the telephone. Go to a neighbor to call for assistance.

• Locate your water line shut off valve for home or commercial service and turn to "off" position.
• Do not operate the curb valve. The curb valve is the property and responsibility of your local water company.
• If you are unable to turn off your water line valve, contact the Reno/Sparks Sierra Pacific Power Emergency Repair Service at 834-4100, or your local water company.
• Water Quality Concerns (i.e.: taste or odor) should be directed to Sierra Pacific Power 834-8118, or your local water company.

RESTORATION INFORMATION

• How long you are without service depends on the nature of the outage.

• All outages are considered important.
• When you contact the Emergency Repair Service your initial outage report is processed.
• Often, it is necessary to first send a troubleman to assess the problem. A crew will be dispatched later.
• Priority of response may be dictated by public safety concerns or if a state of emergency exists.
• The Emergency Repair Service message is updated when additional information becomes available.

BE PREPARED

• Being prepared is extremely important. No one likes to be without service, but sometimes it’s unavoidable. Safety is everyone’s responsibility.

• Meters should be accessible by keeping bushes, trees and shrubs maintained.
• Keep flashlights and batteries where they will be easy to find. Have extra batteries on hand.
• Have an adequate water supply.
• A battery operated radio will help provide current safety and emergency information.